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Sweden
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Public transport
2
Schweden
2
Öffentlicher Verkehr
2
Betriebliche Wertschöpfung
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Betriebliches Informationssystem
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Beziehungsmarketing
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Business process management
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Consumer behaviour
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Customer integration
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Dienstleistungsmanagement
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Holismus
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Holistic approach
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Konsumentenverhalten
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Kundenintegration
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Local public transport
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Marketing theory
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Marketingtheorie
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Measurement
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Messung
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Passenger transport
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Personenverkehr
1
Prozessmanagement
1
Relationship marketing
1
Resource Integration
1
Selbstbedienung
1
Self-service
1
Self-service business intelligence
1
Service management
1
Service-Dominant Logic
1
Service-dominant logic
1
Value creation
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co-creation
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co-production
1
service-dominant logic
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English
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Edvardsson, Bo
2
Pareigis, Jörg
2
Echeverri, Per
1
Enquist, Bo
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International journal of quality and service sciences
1
Journal of service management
1
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ECONIS (ZBW)
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Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
2
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
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