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~subject:"Switching behaviour"
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Search: person:"Sese, Francisco Javier"
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Switching behaviour
Beziehungsmarketing
21
Relationship marketing
21
Consumer behaviour
16
Konsumentenverhalten
16
Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Fundraising
6
Service quality
6
Customer value
5
Kundenwert
5
Mobile communications
5
Mobilkommunikation
5
Customer profitability
4
Distribution channel
4
Financial services
4
Finanzdienstleistung
4
Lieferantenmanagement
4
Marketing management
4
Marketingmanagement
4
Supplier relationship management
4
Vertriebsweg
4
B-to-B-Marketing
3
Business-to-business marketing
3
Kundenbindungsprogramm
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Loyalty program
3
Nonprofit organization
3
Nonprofit-Organisation
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Spain
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Spanien
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Wechselverhalten
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financial services
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Advertising
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Beschwerdemanagement
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CSR
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English
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Sesé, F. Javier
3
Polo-Redondo, Yolanda
2
Cambra-Fierro, Jesús
1
Maicas, Juan Pablo
1
Melero-Polo, Iguácel
1
Patrício, Lia
1
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Journal of service research
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Journal of service research : JSR
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Telecommunications policy : the international journal of digital economy, data sciences and new media
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ECONIS (ZBW)
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Channel habits and the development of successful customer-firm relationships in services
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Patrício, Lia
- In:
Journal of service research
23
(
2020
)
4
,
pp. 456-475
Persistent link: https://www.econbiz.de/10012391608
Saved in:
2
How to make switching costly : the role of marketing and relationship characteristics
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 119-137
Persistent link: https://www.econbiz.de/10003901004
Saved in:
3
Reducing the level of switching costs in mobile communications : the case of mobile number portability
Maicas, Juan Pablo
;
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Telecommunications policy : the international journal …
33
(
2009
)
9
,
pp. 544-554
Persistent link: https://www.econbiz.de/10003903715
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