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~subject:"Telecommunications"
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Telecommunications
Nigeria
16
Consumer behaviour
13
Customer satisfaction
13
Konsumentenverhalten
13
Relationship marketing
13
Beziehungsmarketing
12
Kundenzufriedenheit
11
Service quality
11
Dienstleistungsqualität
9
Customer loyalty
8
Relationship quality
7
Customer commitment
6
Customer orientation
6
Expertise
6
Information sharing
6
Service reliability
5
Dienstleistungssektor
4
Internet marketing
4
Online-Marketing
4
Service industry
4
Social Web
4
Social web
4
Telecommunications industry
4
Telekommunikation
4
Telekommunikationssektor
4
Viral marketing
4
Virales Marketing
4
Attitudinal loyalty
3
Online retailing
3
Online-Handel
3
Service assurance
3
Affective commitment
2
Automobile services sector
2
Automotive industry
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Automotive repair services
2
Bank
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Commitment
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Confidence
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Continuance commitment
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Izogo, Ernest Emeka
4
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African journal of business and economic research : AJBER
1
International journal of quality & reliability management
1
Journal of retailing and consumer services
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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1
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
2
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
3
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
4
An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka
- In:
African journal of business and economic research : AJBER
8
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
Saved in:
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