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Search: subject:"disconfirmation"
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Theorie
Consumer behaviour
46
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Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
26
Service quality
26
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18
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18
disconfirmation
18
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16
Expectation formation
16
Disconfirmation
13
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12
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12
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9
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satisfaction
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Expectation disconfirmation
5
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5
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Assadi, Peyman
1
Assadi, Pooria
1
Brown, Susan A.
1
Cabantous, Laure
1
Cyr, Dianne J.
1
Ding, Yi
1
Ellinger, Alexander E.
1
Fan, Liu
1
Faulkner, Philip
1
Feduzi, Alberto
1
Goyal, Sandeep
1
Kokthi, Elena
1
Kruja, Drita
1
Lankton, Nancy K.
1
Li, Hongxiu
1
Lim, Eric T. K.
1
Liu, Fei
1
Loch, Christoph H.
1
McKnight, D. Harrison
1
Piercy, Niall
1
Runde, Jochen
1
Suh, Yung Ho
1
Tan, Chee-Wee
1
Thatcher, Jason Bennett
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Venkatesh, Viswanath
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
Information systems research : ISR
1
Journal of economic and administrative sciences
1
Journal of food products marketing
1
Journal of strategic marketing
1
Management information systems : mis quarterly
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The Academy of Management review : AMR
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ECONIS (ZBW)
9
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1
Meaning and willingness to pay : the role of expectation
disconfirmation
Assadi, Peyman
;
Assadi, Pooria
- In:
Journal of economic and administrative sciences
39
(
2023
)
4
,
pp. 1044-1062
Persistent link: https://www.econbiz.de/10014502202
Saved in:
2
Heuristic methods for updating small world representations in strategic situations of knightian uncertainty
Feduzi, Alberto
;
Faulkner, Philip
;
Runde, Jochen
; …
- In:
The Academy of Management review : AMR
47
(
2022
)
3
,
pp. 402-424
Persistent link: https://www.econbiz.de/10013361361
Saved in:
3
Disentangling utilitarian and hedonic consumption behavior in online shopping : an expectation
disconfirmation
perspective
Liu, Fei
;
Lim, Eric T. K.
;
Li, Hongxiu
;
Tan, Chee-Wee
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
3
,
pp. 1-34
Persistent link: https://www.econbiz.de/10012249153
Saved in:
4
Modelling continued use of information systems from a forward-looking perspective : antecedents and consequences of hope and anticipated regret
Ding, Yi
- In:
Information & management : the internat. journal of …
55
(
2018
)
4
,
pp. 461-471
Persistent link: https://www.econbiz.de/10011857457
Saved in:
5
Consumer expectations for geographical origin : eliciting willingness to pay (WTP) using the
disconfirmation
of expectation theory (EDT)
Kokthi, Elena
;
Kruja, Drita
- In:
Journal of food products marketing
23
(
2017
)
8
,
pp. 873-889
Persistent link: https://www.econbiz.de/10011799803
Saved in:
6
Using expectation
disconfirmation
theory and polynomial modeling to understand trust in technology
Lankton, Nancy K.
;
McKnight, D. Harrison
;
Wright, Ryan T.
; …
- In:
Information systems research : ISR
27
(
2016
)
1
,
pp. 197-213
Persistent link: https://www.econbiz.de/10011460194
Saved in:
7
Demand- and supply-side cross-functional relationships : an application of
disconfirmation
theory
Piercy, Niall
;
Ellinger, Alexander E.
- In:
Journal of strategic marketing
23
(
2015
)
1
,
pp. 49-71
Persistent link: https://www.econbiz.de/10011297675
Saved in:
8
Expectation confirmation in information systems research : a test of six competing models
Brown, Susan A.
;
Venkatesh, Viswanath
;
Goyal, Sandeep
- In:
Management information systems : mis quarterly
38
(
2014
)
3
,
pp. 729-756
Persistent link: https://www.econbiz.de/10010405629
Saved in:
9
Why do users switch to a disruptive technology? : an empirical study based on expectation-
disconfirmation
theory
Fan, Liu
;
Suh, Yung Ho
- In:
Information & management : the internat. journal of …
51
(
2014
)
2
,
pp. 240-248
Persistent link: https://www.econbiz.de/10010366343
Saved in:
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