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Journal of advertising : official publication of the American Academy of Advertising
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An integrated perspective of service recovery : a sociotechnical systems approach
Smith, Jeffery S.
;
Fox, Gavin L.
;
Ramirez, Edward
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10008736071
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2
The implications of third-party customer complaining for advertising efforts
Cronin, J. J.
;
Fox, Gavin L.
- In:
Journal of advertising : official publication of the …
39
(
2010
)
2
,
pp. 21-33
Persistent link: https://www.econbiz.de/10003986789
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