Motwani, Jaideep G.; Frahm, Mary L.; Kathawala, Yunus - In: Training for Quality 2 (1994) 1, pp. 35-40
Quality is another name for customer satisfaction and the USA cannot afford to ignore its importance. Education and training are essential to the productivity and competitive advantage of the entire country. Emphasizes the importance of quality training and suggests the keys to implementing a...