Welborn, Cliff; Bullington, Kimball - In: Benchmarking: An International Journal 20 (2013) 6, pp. 765-776
Purpose – The purpose of this study is to benchmark the use of process improvement techniques among US health care … award winning health care organizations were researched to determine which process improvement techniques were used most … improvement techniques. Furthermore, the study pinpoints in which aspect of performance that a process improvement technique is …