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Vertrauen
Emotion
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Kleef, Gerben A. van
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Amit, Adi
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Cheshin, Arik
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Hideg, Ivona
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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ECONIS (ZBW)
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The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...
Cheshin, Arik
;
Amit, Adi
;
Kleef, Gerben A. van
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
Saved in:
2
When expressions of fake emotions elicit negative reactions : the role of observers' dialectical thinking
Hideg, Ivona
;
Kleef, Gerben A. van
- In:
Journal of organizational behavior : OB ; the internat. …
38
(
2017
)
8
,
pp. 1196-1212
Persistent link: https://www.econbiz.de/10011821684
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