Wiele, A. van der; Boselie, J.P.E.F.; Hesselink, M. - Erasmus Research Institute of Management (ERIM), ERIM … - 2001
This paper focuses on the analysis of empirical data on customer satisfaction and the relationship with hard organisational performance data. The organisation is a Flexcompany with its headquarters in The Netherlands, but also operating in other countries in Europe. The empirical data on...