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~subject:"customer relationship management"
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Subject
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customer relationship management
Beziehungsmarketing
31
Relationship marketing
31
E-commerce
24
Electronic Commerce
24
e-CRM
21
Customer satisfaction
12
Kundenzufriedenheit
12
Consumer behaviour
11
Konsumentenverhalten
11
Dienstleistungsqualität
8
Service quality
8
Bank
6
E-CRM
6
Confidence
5
Internet marketing
5
Online retailing
5
Online-Handel
5
Online-Marketing
5
Vertrauen
5
Website
4
customer loyalty
4
eCRM
4
electronic customer relationship management
4
CRM
3
Data Mining
3
Firm performance
3
SEM
3
SMEs
3
Unternehmenserfolg
3
e-commerce
3
Business Intelligence
2
CRASP Methodology
2
Customer Experience
2
Customer retention
2
Data mining
2
Demand Chain Management
2
ECRM
2
Electronic Banking
2
Electronic banking
2
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Article
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3
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English
3
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Abu-Shanab, Emad
1
Anagreh, Layla
1
Guimaraes, Tor
1
Hidayanto, Achmad Nizar
1
Paranjape, Ketan
1
Shihab, Muhammad Rifki
1
Sukrisna, Imanuel
1
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International journal of electronic customer relationship management : IJECRM
3
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ECONIS (ZBW)
3
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1
Impact of electronic customer relationship management in banking sector
Abu-Shanab, Emad
;
Anagreh, Layla
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 254-270
Persistent link: https://www.econbiz.de/10011606949
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2
Investigating customer relationship management systems involvement towards customer knowledge creation processes
Shihab, Muhammad Rifki
;
Sukrisna, Imanuel
;
Hidayanto, …
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10011575150
Saved in:
3
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
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