Chaudhuri, Manosi; Dham, Geetika - In: International Journal of Business Performance Management 14 (2013) 4, pp. 404-417
This research aims at understanding the processes followed by the learning and development (L%D) team of Tata Communications Ltd. (TCL) and benchmarking their processes with those used at six other leading organisations. There are two key focus areas of the case: measuring training programme...