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~subject:"electronic customer relationship management"
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electronic customer relationship management
Beziehungsmarketing
26
Relationship marketing
26
e-CRM
21
E-commerce
19
Electronic Commerce
19
Customer satisfaction
12
Kundenzufriedenheit
12
Consumer behaviour
10
Konsumentenverhalten
10
Dienstleistungsqualität
8
Service quality
8
Bank
7
E-CRM
6
Confidence
5
Vertrauen
5
SEM
4
customer loyalty
4
CRM
3
Firm performance
3
Internet marketing
3
Online retailing
3
Online-Handel
3
Online-Marketing
3
SMEs
3
Unternehmenserfolg
3
Website
3
customer relationship management
3
e-commerce
3
Customer Experience
2
Customer retention
2
Electronic customer relationship management
2
India
2
Indien
2
Indonesia
2
Indonesien
2
Innovation adoption
2
Innovationsakzeptanz
2
Jordan
2
Jordanien
2
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Article
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4
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4
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English
4
Author
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Babgohari, Ali Zamani
1
Esmaili, Ebrahim
1
Gharibpoor, Mahshid
1
Hamedi, Mahdie
1
Hemmati, Amin
1
Iraj, Elham Bagheri
1
Naderi, Reihaneh
1
Rastgar, Abbas Ali
1
Shahin, Arash
1
Shirkouhi, Salman Nazari
1
Teymouri, Shirin
1
Tian, Jenny
1
Wang, Sophia
1
Yazdi, Mohammadreza Taghizadeh
1
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International journal of electronic customer relationship management : IJECRM
2
International journal of business information systems : IJBIS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Source
All
ECONIS (ZBW)
4
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1
Towards the analysis of
e-CRM
practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
2
Clarifying the effect of customer knowledge management to improve business performance of banks : considering the role of electronic customer relationship management
Rastgar, Abbas Ali
;
Esmaili, Ebrahim
;
Naderi, Reihaneh
; …
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012253367
Saved in:
3
Signaling service quality via website
e-CRM
features : more gains for smaller and lessr known hotels
Tian, Jenny
;
Wang, Sophia
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 211-245
Persistent link: https://www.econbiz.de/10011645609
Saved in:
4
Studying the influence of
e-CRM
on web-based brand personality : the case of Mellat Bank
Shahin, Arash
;
Gharibpoor, Mahshid
;
Teymouri, Shirin
; …
- In:
International journal of business information systems : …
13
(
2013
)
4
,
pp. 453-470
Persistent link: https://www.econbiz.de/10010231396
Saved in:
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