Feldman, Zohar; Mandelbaum, Avishai; Massey, William A.; … - In: Management Science 54 (2008) 2, pp. 324-338
customer abandonment (the + G). For Markovian M<sub>t</sub>/M/s<sub>t</sub> + M special cases, the ISA is shown to converge …, abandonment probabilities, and average waiting times--are stable as well. The ISA staffing and performance agree closely with the … abandonment. Although the ISA algorithm so far has only been extensively tested for M<sub>t</sub>/M/s<sub>t</sub> + M models, it …