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quality
dependability
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Dependability
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Chapman-Kolmogorov differential equations
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Kumar, Vikas
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An Empirical Investigation of the Linkage between
Dependability
, Quality and Customer Satisfaction in Information Intensive Service Firms
Kumar, Vikas
-
2010
between
dependability
, quality and customer satisfaction (RQ1) within the context of information service sector. Literature … looking at the interrelationship between the
dependability
and quality (RQ2a), and their further impact on customer … existing literature. This thesis also attempts to investigate the relative significance of
dependability
and quality in both B2 …
Persistent link: https://www.econbiz.de/10009440905
Saved in:
2
The Impact of Operations Performance on Customer Loyalty
Kumar, Vikas
;
Batista, Luciano
;
Maull, Roger
- In:
Service Science
3
(
2011
)
2
,
pp. 158-171
acquire customers, it is the operations
dependability
that more strongly drives customer loyalty in the long term. [<i …
Persistent link: https://www.econbiz.de/10010990662
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