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service quality
innovation
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Dienstleistungsqualität
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Education
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Higher education institution
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Knowledge economy
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Quality management
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Qualitätsmanagement
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higher education
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Balanced Scorecard
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Balanced scorecard
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Customer satisfaction
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Hungary
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Kundenzufriedenheit
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Measurement
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Messung
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Budapesti Műszaki és Gazdaságtudományi Egyetem
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Clustering time series
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Tóth, Zsuzsanna Eszter
3
Surman, Vivien
2
Danó, Györgyi
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Jónás, Tamás
1
Árva, Gábor
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Zagreb international review of economics & business
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Defining service quality attributes at different levels of operation in higher education institutions : how could the service quality perceptions of students contribute to a better...
Surman, Vivien
;
Tóth, Zsuzsanna Eszter
;
Danó, Györgyi
- In:
Zagreb international review of economics & business
25
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014228121
Saved in:
2
Investigating service quality issues in higher educational context
Surman, Vivien
;
Tóth, Zsuzsanna Eszter
- In:
Zagreb international review of economics & business
22
(
2019
),
pp. 11-37
Persistent link: https://www.econbiz.de/10012599065
Saved in:
3
Applying a fuzzy questionnaire in a peer review process
Jónás, Tamás
;
Tóth, Zsuzsanna Eszter
;
Árva, Gábor
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1228-1245
Persistent link: https://www.econbiz.de/10011918914
Saved in:
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