Calvo, Juan Carlos Ayala; Ortiz, Rubén Fernández; … - In: Cuadernos de Gestión 4 (2004) 1, pp. 69-82
The concept of quality has emerged with a big impact in the last few years. Family SMEs in La Rioja, like other enterprises, have been forced to take part in this culture of business excellency often linked to compliance norms. This work presents the main results of an empirical study performed...