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Service priority climate and service performance among hospitality employees : the role of emotional labor and
workload
pressure
Vashdi, Dana R.
;
Katz-Navon, Tal
;
Delegach, Marianna
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 504-518
Persistent link: https://www.econbiz.de/10013387226
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