Davis, Trent James; Gomez, Miguel I. - In: International Journal of Wine Business Research 34 (2021) 2, pp. 173-189
Purpose: The purpose of this paper is to identify the drivers of customer satisfaction (CS) and sales performance at wineries in the Finger Lakes region of New York State in the context of changes winery tasting rooms implemented due to the COVID-19 pandemic. Design/methodology/approach: A...