Masson, Siddhant; Jain, Rachit; Ganesh, Narendra Mani; … - In: Benchmarking: An International Journal 23 (2016) 4, pp. 893-915
Purpose – The purpose of this paper is to evaluate performance of Indian telecom service providers through a benchmarking study of their operational efficiency and service delivery effectiveness. The paper also carries out a peer-to-peer comparison and identifies-specific areas of improvement...