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Search: subject:"Physical environment"
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Foodservice Operations/Culinary Arts
2
customer satisfaction
2
disconfirmation
2
Marketing
1
Menu choice (familiar food versus novel food)
1
Physical environment
1
Services Management and Marketing
1
authentic Chinese restaurant
1
customer loyalty
1
first-time and repeat customers
1
loyalty
1
perceived risk taking
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physical environment
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upscale restaurant
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Ryu, Kisang
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Han, Heesup
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Zhong, Yan
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Determinants and Impacts of Customers’ Menu Choice Regarding the Familiarity in the Authentic Chinese Restaurant Context
Zhong, Yan
;
Ryu, Kisang
-
2010
,
physical
environment
, and service quality) and outcome variables (disconfirmation, customer satisfaction, and loyalty). A …
Persistent link: https://www.econbiz.de/10009467743
Saved in:
2
Influence of
Physical
Environment
on Disconfirmation, Customer Satisfaction, and Customer Loyalty for First-time and Repeat Customers in Upscale Restaurants
Ryu, Kisang
;
Han, Heesup
-
2010
This study proposed a conceptual model to examine how customers’ perceptions of
physical
environment
influence …
Persistent link: https://www.econbiz.de/10009467978
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