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Search: person:"Fornell, Claes"
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Customer satisfaction
7
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7
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5
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customer satisfaction
5
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4
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17
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Fornell, Claes
17
Mithas, Sunil
7
Morgeson, Forrest V., III.
6
Hult, G. Tomas M.
4
Hutchinson, Mark C.
2
Jacobson, Robert
2
Johnson, Michael D.
2
Mizik, Natalie
2
Morgan, Neil A.
2
Morgeson, Forrest
2
O'Connell, Vincent
2
O'Sullivan, Don
2
Robinson, William Thomas
2
Wernerfelt, Birger
2
Dekimpe, Marnik G.
1
Ittner, Christopher
1
Keiningham, Timothy
1
Krishnan, Mayuram S.
1
Larcker, David F.
1
Nader, Georg
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Rego, Lopo L.
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Rust, Roland T.
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Journal of marketing
4
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3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Information systems research : ISR
1
Journal of the Academy of Marketing Science
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
17
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1
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
2
Do managers know what their customers think and why?
Hult, G. Tomas M.
;
Morgeson, Forrest V., III.
;
Morgan, …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
1
,
pp. 37-54
Persistent link: https://www.econbiz.de/10011637149
Saved in:
3
Information technology, customer satisfaction, and profit : theory and evidence
Mithas, Sunil
;
Krishnan, Mayuram S.
;
Fornell, Claes
- In:
Information systems research : ISR
27
(
2016
)
1
,
pp. 166-181
Persistent link: https://www.econbiz.de/10011460172
Saved in:
4
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
5
An abnormally abnormal intangible : stock returns on customer satisfaction
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 122-125
Persistent link: https://www.econbiz.de/10011591216
Saved in:
6
Reexamining the market share-customer satisfaction relationship
Rego, Lopo L.
;
Morgan, Neil A.
;
Fornell, Claes
- In:
Journal of marketing
77
(
2013
)
5
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009793115
Saved in:
7
The effect of customer satisfaction on consumer spending growth
Fornell, Claes
;
Rust, Roland T.
;
Dekimpe, Marnik G.
- In:
Journal of marketing research : JMR
47
(
2010
)
1
,
pp. 28-35
Persistent link: https://www.econbiz.de/10003947425
Saved in:
8
Measuring alpha : the consequences of ignoring the four-factor model ; in response to the commentary: "The statistical significance of portfolio returns" by Claes Fornell, Sunil Mi...
O'Sullivan, Don
;
Hutchinson, Mark C.
;
O'Connell, Vincent
- In:
International journal of research in marketing : IJRM ; …
26
(
2009
)
2
,
pp. 164-164
Persistent link: https://www.econbiz.de/10009519944
Saved in:
9
The statistical significance of portfolio returns
Fornell, Claes
;
Mithas, Sunil
;
Morgeson, Forrest
- In:
International journal of research in marketing : IJRM ; …
26
(
2009
)
2
,
pp. 162-163
Persistent link: https://www.econbiz.de/10009519945
Saved in:
10
The economic and statistical significance of stock returns on customer satisfaction : commentary
Fornell, Claes
;
Mithas, Sunil
;
Morgeson, Forrest V., III.
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
5
,
pp. 820-825
Persistent link: https://www.econbiz.de/10003921731
Saved in:
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