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Inventi impact: retailing & consumer services
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Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
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Sustainable customer service as success factor in the airline sector
Ternès, Anabel
;
Towers, Ian
;
Scheiwe, Tania
- In:
Inventi impact: retailing & consumer services
(
2015
)
3
,
pp. 135-143
Persistent link: https://www.econbiz.de/10011477531
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2
Managing change to avoid unwanted outcomes
Towers, Ian
;
Ternès, Anabel
- In:
Marketing review St. Gallen : Marketingfachzeitschrift …
30
(
2013
)
5
,
pp. 72-81
Persistent link: https://www.econbiz.de/10010193213
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