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~type_genre:"Aufsatz in Zeitschrift"
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Search: person:"Carvalho de Mesquita, José Marcos"
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Consumer behaviour
3
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Beschwerdemanagement
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Beziehungsmarketing
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Brasilien
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Brazil
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Customer satisfaction
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Aufsatz in Zeitschrift
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Mesquita, José Marcos Carvalho de
4
Campos, Pimenta, Marco Tulio
2
Shin, Hyunju
2
Urdan, André Torres
2
Costa Filho, Custodio Genésio da
1
Franco, Natália Corradi
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Kivenzor, Gregory J.
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Rezende, Daniel Carvalho de
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European journal of marketing
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International journal of emerging markets
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Latin American business review
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Services marketing quarterly
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ECONIS (ZBW)
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Measuring the intention-behavior gap in service failure and recovery : the moderating roles of failure severity and service recovery satisfaction
Mesquita, José Marcos Carvalho de
;
Shin, Hyunju
; …
- In:
European journal of marketing
57
(
2023
)
7
,
pp. 1826-1853
Persistent link: https://www.econbiz.de/10014342175
Saved in:
2
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
3
Status consumption in emerging markets : evidence from Brazil
Costa Filho, Custodio Genésio da
;
Mesquita, José …
- In:
Latin American business review
24
(
2023
)
1
,
pp. 81-103
Persistent link: https://www.econbiz.de/10014285819
Saved in:
4
Are consumption patterns linked to life satisfaction? : an exploratory study in Brazil
Mesquita, José Marcos Carvalho de
;
Kivenzor, Gregory J.
; …
- In:
International journal of emerging markets
17
(
2022
)
9
,
pp. 2420-2443
Persistent link: https://www.econbiz.de/10014331901
Saved in:
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