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~type_genre:"Aufsatz in Zeitschrift"
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Search: person:"Liu, Luning"
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Artificial intelligence
3
Consumer behaviour
3
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3
Künstliche Intelligenz
3
Beziehungsmarketing
2
Customer service
2
Emotion
2
Relationship marketing
2
AI-based chatbots
1
Air transport
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Arbeitskräfte
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Auxiliary service
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Bibliometrics
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Big Data
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China
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Citizen persona
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Citizen profile
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Citizen-centered big data
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Civil service
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Curvilinear effect
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Customer knowledge contribution
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Customer satisfaction
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Customer segmentation
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Data Mining
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Data-analysis algorithm
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Dienstleistungsqualität
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Emotional asymmetry
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Emotional expressions
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Employee resistance
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Enterprise Resource Planning (ERP)
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Aufsatz in Zeitschrift
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Liu, Luning
8
Feng, Yuqiang
4
Chen, Yanhong
3
Li, Bin
2
Lu, Jiandong
2
Wang, Xiaolei
2
Chen, Guoqing
1
Chen, Qi
1
Dequan, Zheng
1
Gao, Luan
1
Guo, Xunhua
1
Hong, Yili
1
Huang, Ni
1
Ju, Jingrui
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Ow, Terence T.
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Wang, Lingli
1
Zhang, Junbo
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Zheng, Bowen
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Zhou, Mingxi
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of global information management : an official publication of the Information Resources Management Association
1
Journal of organizational change management
1
Journal of retailing and consumer services
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Telecommunications policy : the international journal of digital economy, data sciences and new media
1
The service industries journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
8
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1
Employee resistance to reforms of public service units in China : varies by age
Chen, Yanhong
;
Liu, Luning
;
Zhou, Mingxi
- In:
Journal of organizational change management
37
(
2024
)
2
,
pp. 304-317
Persistent link: https://www.econbiz.de/10014513965
Saved in:
2
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
3
Estimating travellers' value when purchasing auxiliary services in the airline industry based on the RFM model
Chen, Yanhong
;
Liu, Luning
;
Dequan, Zheng
;
Li, Bin
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014364543
Saved in:
4
Users' intention to adopt artificial intelligence-based chatbot : a meta-analysis
Li, Bin
;
Chen, Yanhong
;
Liu, Luning
;
Zheng, Bowen
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1117-1139
Persistent link: https://www.econbiz.de/10014422587
Saved in:
5
Voice-based AI in call center customer service : a natural field experiment
Wang, Lingli
;
Huang, Ni
;
Hong, Yili
;
Liu, Luning
;
Guo, …
- In:
Production and operations management : the flagship …
32
(
2023
)
4
,
pp. 1002-1018
Persistent link: https://www.econbiz.de/10014266223
Saved in:
6
Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis
Wang, Xiaolei
;
Lu, Jiandong
;
Ow, Terence T.
;
Feng, Yuqiang
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012494912
Saved in:
7
Citizen-centered big data analysis-driven governance intelligence framework for smart cities
Ju, Jingrui
;
Liu, Luning
;
Feng, Yuqiang
- In:
Telecommunications policy : the international journal …
42
(
2018
)
10
,
pp. 881-896
Persistent link: https://www.econbiz.de/10012010453
Saved in:
8
Factors affecting individual level ERP assimilation in a social network perspective : a multi-case study
Gao, Luan
;
Liu, Luning
;
Feng, Yuqiang
- In:
Journal of global information management : an official …
25
(
2017
)
3
,
pp. 21-39
Persistent link: https://www.econbiz.de/10011729781
Saved in:
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