//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Sepulveda, Cesar"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
3
Service quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Mexico
2
Mexiko
2
Academic library
1
Arbeitsverhalten
1
Brand community
1
Brand image
1
Brand management
1
Canada
1
Community
1
Consumer behaviour
1
Customer service
1
Dienstleistungsberufe
1
Dienstleistungssektor
1
Emotion
1
Gemeinschaft
1
Kanada
1
Konsumentenverhalten
1
Kundenservice
1
Markenführung
1
Markenimage
1
Performance measurement
1
Performance-Messung
1
Service industry
1
Service workers
1
Social Web
1
Social web
1
Wissenschaftliche Bibliothek
1
Work behaviour
1
brand equity
1
cause-brand community
1
consumer citizenship
1
instrumental case study
1
person-centred approach
1
service attitudes
1
service encounters
1
service experience
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
4
Arbeitspapier
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
Research Report
1
more ...
less ...
Language
All
English
4
Author
All
Sepúlveda, César
2
Sepúlveda, César J.
2
Amezcua, Bernardo
1
Chinchilla, Andrés
1
Guerra, Eva
1
Ladhari, Riadh
1
Madero, Sergio
1
Morales Alvarez, Miguel
1
Peña, Alicia de la
1
Reynoso, Javier
1
Toro, Rosario
1
more ...
less ...
Published in...
All
Global business and organizational excellence : a review of research & best practices
1
International journal of services and operations management
1
Journal of nonprofit & public sector marketing
1
The service industries journal
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
2
Cause-brand community : toward consumer citizenship
Peña, Alicia de la
;
Amezcua, Bernardo
;
Sepúlveda, César
- In:
Journal of nonprofit & public sector marketing
30
(
2018
)
1
,
pp. 1-36
Persistent link: https://www.econbiz.de/10011847854
Saved in:
3
Are committed employees more service oriented?
Guerra, Eva
;
Sepúlveda, César J.
- In:
Global business and organizational excellence : a …
33
(
2013/14
)
3
,
pp. 23-36
Persistent link: https://www.econbiz.de/10010359910
Saved in:
4
An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel
;
Ladhari, Riadh
;
Reynoso, Javier
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->