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~type_genre:"Aufsatz in Zeitschrift"
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Search: person:"van Riel, Allard C.R."
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Dienstleistungsqualität
6
Service quality
6
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5
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4
EU countries
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Aufsatz in Zeitschrift
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Riel, Allard C. R. van
21
Hammedi, Wafa
4
Semeijn, Janjaap
4
Delcourt, Cécile
3
Gremler, Dwayne D.
3
Liljander, Veronica
3
Birgelen, Marcel van
2
Kandampully, Jay
2
Polsa, Pia
2
Ribbink, Dina
2
Šašovová, Zuzana
2
Aksoy, Lerzan
1
Andreassen, Tor W.
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Belei, Nina
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Benschop, Yvonne W. M.
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Bilgihan, Anil
1
Bleijenbergh, Inge L.
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Bluemelhuber, Christian
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Brandt, Céline
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De Zanet, Fabrice
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Driessen, Paul H.
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Grety, Anaïs
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Henseler, Jörg
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Hillebrand, Bas
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Horváth, Csilla
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Humphreys, Ashlee
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Leclerq, Thomas
1
Lervik-Olsen, Line
1
Lundqvist, Anna
1
Mithas, Sunil
1
Mortanges, Charles Pahud de
1
Semeijn, Jan Jaap
1
Sharma, Anuj
1
Streukens, Sandra
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Journal of service management
7
Journal of business research : JBR
3
The journal of product innovation management : an international publication of the Product Development & Management Association
2
International journal of market research : JMRS ; the journal of the Market Research Society
1
Journal of retailing and consumer services
1
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1
Management decision : MD
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
The Cornell hospitality quarterly
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
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Transportation journal : a journal of the Association for Supply Chain Management
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ECONIS (ZBW)
21
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21
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1
Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society
Kandampully, Jay
;
Bilgihan, Anil
;
Riel, Allard C. R. van
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 161-183
Persistent link: https://www.econbiz.de/10014253093
Saved in:
2
Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi
;
Riel, Allard C. R. van
;
Streukens, Sandra
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
Saved in:
3
A customer-centric five actor model for sustainability and service innovation
Riel, Allard C. R. van
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 389-401
Persistent link: https://www.econbiz.de/10012663328
Saved in:
4
Unequal consumers : consumerist healthcare technologies and their creation of new inequalities
Visser, Laura M.
;
Benschop, Yvonne W. M.
;
Bleijenbergh, …
- In:
Organization studies : an international …
40
(
2019
)
7
,
pp. 1025-1044
Persistent link: https://www.econbiz.de/10012061552
Saved in:
5
The use of gamification mechanics to increase employee and user engagement in participative healthcare services : a study of two cases
Hammedi, Wafa
;
Leclerq, Thomas
;
Riel, Allard C. R. van
- In:
Journal of service management
28
(
2017
)
4
,
pp. 640-661
Persistent link: https://www.econbiz.de/10011731215
Saved in:
6
"Don't pretend to be my friend!" when an informal brand communication style backfires on social media
Grety, Anaïs
;
Horváth, Csilla
;
Belei, Nina
;
Riel, …
- In:
Journal of business research : JBR
74
(
2017
),
pp. 77-89
Persistent link: https://www.econbiz.de/10011675398
Saved in:
7
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
8
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
9
Managing in-store logistics : a fresh perspective on retail service
Bouzaabia, Olfa
;
Riel, Allard C. R. van
;
Semeijn, Janjaap
- In:
Journal of service management
24
(
2013
)
2
,
pp. 112-129
Persistent link: https://www.econbiz.de/10009742806
Saved in:
10
Consumer perceptions of service constellations : implications for service innovation
Riel, Allard C. R. van
;
Calabretta, Giulia
;
Driessen, …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 314-329
Persistent link: https://www.econbiz.de/10009765052
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