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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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An exploration of assimilating service relation strategies in the private and the public sector
Caemmerer, Barbara
;
Banerjee, Madhumita
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
1
,
pp. 68-79
Persistent link: https://www.econbiz.de/10003837026
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