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07.09.1986
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Business organization
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Dienstleistung
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Dienstleistungsmarketing
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Retail trade
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Czepiel, John A.
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Solomon, Michael R.
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The services challenge : integrating for competitive advantage
Czepiel, John A.
(
ed.
)
-
1987
Persistent link: https://www.econbiz.de/10000813700
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The service encounter : managing employee customer interaction in service businesses
Czepiel, John A.
(
contributor
); …
-
1985
-
2. print
Persistent link: https://www.econbiz.de/10000693923
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