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~type_genre:"Graue Literatur"
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Search: subject:"disconfirmation"
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Customer satisfaction
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Kundenzufriedenheit
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Auto Rental
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Beziehungsmarketing
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Consumer behaviour
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Customer Satisfaction
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Dienstleistungsqualität
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Expectation Disconfirmation
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Performance Inconsistency
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Quick Service Restaurants
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Restaurant industry
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Selection Bias
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Service Quality
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Service industry
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Service quality
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disconfirmation
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international student
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loyalty
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satisfaction
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value
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Graue Literatur
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research-article
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Cho, Jihoon
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Lai, Sue Ling
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Pham, Hiep Hung
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Quan Hoang Vuong
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CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
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Ross School of Business working paper series
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ECONIS (ZBW)
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The value of measuring customer satisfaction
Cho, Jihoon
;
Aribarg, Anohca
;
Manchanda, Puneet
-
2017
-
This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
Saved in:
2
The impacts of value,
disconfirmation
and satisfaction on loyalty : evidence from international higher education setting
Pham, Hiep Hung
;
Lai, Sue Ling
;
Quan Hoang Vuong
-
2017
Persistent link: https://www.econbiz.de/10011823595
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