Rodríguez-García, Miguel; McLean-Carranza, Aldo A.; … - In: Journal of industrial engineering and management : JIEM 9 (2016) 5, pp. 1107-1118
, managing waiting times should be considered as an important tool that hospitals can use to reduce missed appointments. The aim … of this study is to analyze patients' behavior in order to predict no-show and cancelation rates correlated to waiting … strong impact of long waiting times on patients’ appointment-keeping behavior, and the logarithmic regression was found as …