Chen, Shun‐Hsing; Yang, Ching‐Chow; Shiau, Jiun‐Yan - In: The TQM Magazine 18 (2006) 2, pp. 190-205
Purpose – The Taiwanese higher education sector is presently facing a significant challenge with regard to supply and demand. The purpose of this paper is to examine how, in this scenario, the balanced scorecard (BSC) can be used for performance evaluation as a strategic management tool....