Zhang, Min; Xie, Yueyue; Huang, Lili; He, Zhen - In: International Journal of Quality & Reliability Management 31 (2013) 1, pp. 82-102
sampled data. At the same time, the relationship between service quality, customer satisfaction and customer loyalty is … quality ranks the top. At the same time, empathy has a strong impact on customer satisfaction and customer loyalty. Practical …