Arumugam, V.; Wei Chang, Hiaw; Ooi, Keng‐Boon; Teh, … - In: The TQM Journal 21 (2009) 1, pp. 46-58
Purpose – The purpose of this paper is to assess the current level of TQM practices within a major computer hard disk USA based manufacturing company in Malaysia and to identify improvement opportunities. Design/methodology/approach – Original research using self‐administered...