Ismyrlis, Vasileios; Moschidis, Odysseas - In: International Journal of Lean Six Sigma 4 (2013) 2, pp. 108-117
‐Measure‐Analyze‐Improve‐Control (DMAIC) structured methodology. Design/methodology/approach – A literature review of Six Sigma's CSF has been realized and … of the tools and techniques utilized follows and a categorization of them according to the phase of the DMAIC. Findings …‐hard differentiation. A list of 39 tools/techniques used in the different phases of DMAIC and the ISO 13053‐1 suggestions has also been …