Jeon, Myunghee Mindy; Jeong, Miyoung - In: International Journal of Contemporary Hospitality Management 29 (2017) 1, pp. 438-457
quality, customers’ perceived service quality, their satisfaction, return intention and loyalty in the context of the lodging … progression of the phases of loyalty proceeds in a linear fashion on a lodging website. Mediation effects of customer satisfaction … processes in the context of the lodging industry. The male group, compared to the female group, appears to be more sensitive in …