Lorenz, Melanie P.; Ramsey, Jase R.; Tariq, Ayesha; … - In: Journal of Service Theory and Practice 27 (2017) 2, pp. 475-495
authors found that both perceived cultural differences and out group status positively affect the service employee … employees were asked to evaluate their willingness to adapt their behavior when faced with cultural differences as well as out … group status. Furthermore, respondents were asked to assess their level of metacognitive cultural intelligence. Findings The …