Díaz-Méndez, Montserrat; Saren, Michael; Gummesson, Evert - In: The TQM Journal 29 (2017) 6, pp. 767-782
Purpose From a service ecosystem perspective, the purpose of this paper is to examine students’ evaluation surveys as a … the rest of actors of this service. The authors argue that institutions should embrace a service ecosystem perspective …, finally, the authors have introduced the concept of “service ecosystem pollution” which the authors define as the presence or …