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Search: "Customer relationship management"
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Subject
All
Relationship marketing
25,374
Beziehungsmarketing
25,357
Consumer behaviour
8,922
Konsumentenverhalten
8,921
Customer satisfaction
5,437
Kundenzufriedenheit
5,423
Service quality
3,914
Dienstleistungsqualität
3,909
Brand management
2,572
Markenführung
2,571
Deutschland
2,351
Germany
2,298
Kundenmanagement
2,284
Theory
2,252
Theorie
2,251
Lieferantenmanagement
2,201
Supplier relationship management
2,201
Social Web
2,058
Social web
2,058
Marketingmanagement
1,920
Marketing management
1,895
Markenimage
1,882
Brand image
1,879
Electronic Commerce
1,783
E-commerce
1,656
Online-Marketing
1,606
Internet marketing
1,581
Kundenwert
1,535
Customer value
1,476
Kundenintegration
1,467
Customer integration
1,466
Vertrauen
1,389
Confidence
1,377
Einzelhandel
1,353
Retail trade
1,337
Brand
1,276
Markenartikel
1,262
Online retailing
1,251
Online-Handel
1,250
Customer service
1,160
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All
Undetermined
9,027
Free
3,615
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Article
18,986
Book / Working Paper
8,273
Journal
39
Other
4
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Article in journal
15,148
Aufsatz in Zeitschrift
15,148
Aufsatz im Buch
3,383
Book section
3,383
Hochschulschrift
1,558
Thesis
1,244
Graue Literatur
1,063
Non-commercial literature
1,063
Working Paper
680
Arbeitspapier
662
Collection of articles of several authors
589
Sammelwerk
589
Case study
460
Fallstudie
460
Aufsatzsammlung
432
Ratgeber
258
Guidebook
239
Bibliografie enthalten
163
Bibliography included
163
Dissertation u.a. Prüfungsschriften
160
Lehrbuch
160
Textbook
141
Conference paper
140
Konferenzbeitrag
140
Konferenzschrift
117
Handbook
108
Handbuch
108
research-article
89
Conference proceedings
72
Collection of articles written by one author
58
Sammlung
58
Reprint
47
Glossar enthalten
27
Glossary included
27
Interview
25
Festschrift
24
Bibliografie
20
Fallstudiensammlung
20
Systematic review
19
Übersichtsarbeit
19
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English
20,883
German
6,071
Undetermined
336
French
30
Polish
18
Italian
12
Romanian
7
Czech
6
Spanish
6
Swedish
4
Multiple languages
2
Dutch
2
Bulgarian
1
Danish
1
Russian
1
Albanian
1
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Author
All
Bruhn, Manfred
126
Homburg, Christian
114
Kumar, V.
81
Verhoef, Peter C.
57
Huber, Frank
56
Han, Heesup
54
Bauer, Hans H.
52
Hollebeek, Linda D.
51
Smith, Alan D.
51
Stauss, Bernd
50
Herrmann, Andreas
49
Piller, Frank T.
47
Krafft, Manfred
45
Palmatier, Robert W.
41
Hippner, Hajo
39
Mattila, Anna S.
38
Gil Saura, Irene
37
Wilde, Klaus D.
35
Stock-Homburg, Ruth
34
Wiedmann, Klaus-Peter
34
Eggert, Andreas
33
Georgi, Dominik
33
Van den Poel, Dirk
33
Helmke, Stefan
32
Neslin, Scott A.
32
Reichwald, Ralf
32
Svensson, Göran
32
Thaichon, Park
32
Töpfer, Armin
32
Grönroos, Christian
31
Hadwich, Karsten
31
Mittal, Vikas
31
Prentice, Catherine
31
Schüller, Anne M.
30
Sheth, Jagdish N.
30
Belz, Christian
29
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Evanschitzky, Heiner
28
Grewal, Dhruv
28
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Institution
All
Springer Fachmedien Wiesbaden
81
Faculteit Economie en Bedrijfskunde, Universiteit Gent
17
IGI Global
17
American Marketing Association
10
Haufe-Lexware GmbH & Co. KG
10
National Bureau of Economic Research
10
Verlag Dr. Kovač
10
Institut für Wirtschaftsinformatik <Bern>
9
Books on Demand GmbH <Norderstedt>
8
Fördergesellschaft Marketing an der Universität Augsburg
8
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
8
Gesellschaft Entwicklung, Konstruktion, Vertrieb
7
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
7
Harvard Graduate School of Business Administration
6
Universität St. Gallen
6
AMACOM
5
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
5
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
5
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
5
HAL
5
Information Resources Management Association
5
Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen>
5
Nomos Verlagsgesellschaft
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Springer Gabler <Firma>
5
Springer-Verlag GmbH
5
Universität Mannheim
5
Verlag Franz Vahlen
5
Wiley-VCH
5
De Gruyter Oldenbourg
4
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
4
Edward Elgar Publishing
4
Erich-Schmidt-Verlag
4
Fachhochschule Reutlingen / European School of Business
4
Gottfried Wilhelm Leibniz Universität Hannover
4
INTARGIA Managementberatung GmbH
4
Munich Business School
4
NetLibrary, Inc
4
Shaker Verlag
4
Technische Universität Dresden
4
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Published in...
All
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
285
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
187
Journal of strategic marketing
172
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Gabler Edition Wissenschaft
110
Asia Pacific journal of marketing and logistics
107
Journal of retailing
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Cogent business & management
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
69
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Source
All
ECONIS (ZBW)
25,884
USB Cologne (EcoSocSci)
858
RePEc
228
Other ZBW resources
136
USB Cologne (business full texts)
121
BASE
38
EconStor
37
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26671
Web mining : Informationen für das E-Business
Wilde, Klaus D.
(
contributor
);
Hippner, Hajo
(
contributor
)
-
2002
Persistent link: https://www.econbiz.de/10001706826
Saved in:
26672
Qualitätswahrnehmung aus Kundensicht : beim Kunden besser ankommen - Konzepte und Praxisbeispiele aus 5 Branchen
Rizk-Antonious, Rita
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001722177
Saved in:
26673
Produktbegleitende Dienstleistungen von kommunalen Energieversorgungsunternehmen
Kroha, Jürgen
-
2002
Persistent link: https://www.econbiz.de/10001722620
Saved in:
26674
Multi-Channel-Commerce im Vertrieb : Anforderungen, Lösungen und Perspektiven
Ladwig, Frank
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001659067
Saved in:
26675
CRM für den Mittelstand : Voraussetzungen und Ideen für die erfolgreiche Implementierung
Brendel, Michael
-
2002
-
1. Aufl.
Was diesen Leitfaden zur Implementierung des
Customer
Relationship
Management
in mittelständischen Unternehmen so …
Persistent link: https://www.econbiz.de/10001666490
Saved in:
26676
Total Loyalty Marketing : mit loyalen Mitarbeitern und treuen Kunden zum Unternehmenserfolg
Schüller, Anne M.
;
Fuchs, Gerhard
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001691334
Saved in:
26677
Offensives Marketing im E-Business : loyale Kunden gewinnen - CRM-Potenziale nutzen
Förster, Anja
;
Kreuz, Peter
-
2002
Persistent link: https://www.econbiz.de/10001643608
Saved in:
26678
Commitment-Marketing : Markentreue aus Begeisterung
Hofmeyr, Jan
;
Rice, Butch
-
2002
Persistent link: https://www.econbiz.de/10001629836
Saved in:
26679
Internal marketing : tools and concepts for customer-focused management
Ahmed, Pervaiz K.
;
Rafiq, Mohammed
-
2002
-
1. publ.
Persistent link: https://www.econbiz.de/10001632836
Saved in:
26680
Magnet-Marketing : Erfolgsregeln für die Märkte der Zukunft
Christiani, Alexander
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001608310
Saved in:
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