Purpose – The purpose of this paper is to clarify and extend the conceptualization and measurement of customer satisfaction in the Islamic banking sector in Iran. Design/methodology/approach – The authors perform a review of the set of attributes which are capable of being incorporated in...

Purpose – The purpose of this paper is to examine the nature, strength and significance of the links between organizational climate and employee turnover. Design/methodology/approach – Using a self‐administered questionnaire, 70 employees from an Islamic bank were surveyed in order to...

Purpose – The purpose of this paper is to propose and validate a framework that can be used for assessing the level of banks' readiness for providing e‐banking services in Jordan. Design/methodology/approach – A questionnaire‐based data‐gathering technique, descriptive, and analytical...

Purpose – The purpose of this paper is to measure the sensitivity of the banks' customers towards the adoption of Arabic terminology in the Islamic banking industry. Design/methodology/approach – A sample of 100 respondents who were mainly banks' clients was surveyed through personally...