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Search: "Journal of service management"
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Subject
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Consumer behaviour
143
Relationship marketing
117
Beziehungsmarketing
112
Customer satisfaction
109
Konsumentenverhalten
107
Service quality
100
Dienstleistungsqualität
97
Services
86
Kundenzufriedenheit
71
Dienstleistung
61
Innovation
61
Dienstleistungssektor
60
Service industry
60
Customer integration
53
Service innovation
52
Kundenintegration
50
Service management
39
Value creation
38
Betriebliche Wertschöpfung
36
Dienstleistungsmanagement
32
Customer service
31
Kundenservice
30
Customer experience
28
Bundling strategy
26
Leistungsbündel
26
Social Web
25
Social web
25
Value co-creation
25
Services marketing
24
Co-creation
23
Service-dominant logic
22
Emotion
21
Manufacturing industries
21
Service experience
21
Brand management
20
Business model
20
Dienstleistungsmarketing
20
Customer loyalty
19
Business services
18
Customer value
18
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Undetermined
709
Free
24
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Article
1,042
Book / Working Paper
21
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Article in journal
401
Aufsatz in Zeitschrift
401
research-article
247
conceptual-paper
24
review
20
non-article
19
Collection of articles of several authors
14
Sammelwerk
14
back-matter
10
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8
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8
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7
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4
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1
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English
926
Undetermined
137
Author
All
Edvardsson, Bo
43
Witell, Lars
36
Kandampully, Jay
33
Wirtz, Jochen
31
Aksoy, Lerzan
29
Reynoso, Javier
29
Jaakkola, Elina
25
Verma, Rohit
24
Gebauer, Heiko
21
Gustafsson, Anders
21
Patrício, Lia
21
Grönroos, Christian
20
Fisk, Raymond P.
17
Gruber, Thorsten
16
Helkkula, Anu
15
Kowalkowski, Christian
13
Mahr, Dominik
13
McColl-Kennedy, Janet R.
13
Orsingher, Chiara
13
Heinonen, Kristina
12
Kabadayi, Sertan
12
Odekerken-Schröder, Gaby
12
Tronvoll, Bård
12
Hillebrand, Bas
11
Malthouse, Edward C.
11
Mattila, Anna S.
11
Mele, Cristina
11
Burton, Jamie
10
Gremler, Dwayne D.
10
Gummesson, Evert
10
Kristensson, Per
10
Lariviere, Bart
10
Verleye, Katrien
10
Bowen, David E.
9
Brodie, Roderick J.
9
Buoye, Alexander
9
Keiningham, Timothy Lee
9
Kunz, Werner H.
9
Larivière, Bart
9
Parasuraman, A.
9
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Institution
All
International Research Seminar in Service Management <11, 2010, La Londe-les-Maures>
1
Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
QUIS <14., 2015, Shanghai>
1
Published in...
All
Journal of service management
544
Journal of Service Management
518
Journal of Service Management Ser.
1
Journal of Service Management: Volume 25, Issue 2
1
Journal of Service Management: Volume 26, Issue 2
1
Source
All
Other ZBW resources
516
ECONIS (ZBW)
410
OLC EcoSci
137
Showing
11
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20
of
1,063
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date (oldest first)
11
Digital service innovation in B2B markets
Kowalkowski, Christian
;
Wirtz, Jochen
;
Ehret, Michael
- In:
Journal of service management
35
(
2024
)
2
,
pp. 280-305
Persistent link: https://www.econbiz.de/10015077990
Saved in:
12
Understanding and managing engagement journeys
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service management
35
(
2024
)
3
,
pp. 357-380
Persistent link: https://www.econbiz.de/10015078006
Saved in:
13
Special issue: multi-stakeholder engagement and responsible business
Kabadayi, Sertan
(
ed.
);
Loureiro, Yuliya Komarova
(
ed.
); …
-
2024
Persistent link: https://www.econbiz.de/10015078034
Saved in:
14
Special issue: digital service innovation : ontology, context and theory
Opazo Basáez, Marco
(
ed.
);
Vendrell-Herrero, Ferran
(
ed.
); …
-
2024
Persistent link: https://www.econbiz.de/10015077947
Saved in:
15
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
16
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
17
Robotic role theory : an integrative review of human-robot service interaction to advance role theory in the age of social robots
Blaurock, Marah
;
Caic, Martina
;
Okan, Mehmet
;
Henkel, …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10013537610
Saved in:
18
Programmatic advertising in online retailing : consumer perceptions and future avenues
Ciuchita, Robert
;
Gummerus, Johanna Katariina
; …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 231-255
Persistent link: https://www.econbiz.de/10014337950
Saved in:
19
Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation
Mickelsson, Jacob
;
Van Haren, Joep
;
Lemmink, Jos
- In:
Journal of service management
34
(
2023
)
2
,
pp. 256-273
Persistent link: https://www.econbiz.de/10014337951
Saved in:
20
Reflections and predictions on effects of COVID-19 pandemic on retailing
Verhoef, Peter C.
;
Noordhoff, Corine S.
;
Sloot, Laurens M.
- In:
Journal of service management
34
(
2023
)
2
,
pp. 274-293
Persistent link: https://www.econbiz.de/10014337952
Saved in:
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