Jain, Daisy Mathur; Khurana, Reema - In: Benchmarking: An International Journal 22 (2015) 4, pp. 610-623
Purpose – The information technology (IT) industry has grown owing to the increase in IT outsourcing prompted by the need for cost reductions in organizations. The IT industry contracts are based on pricing models, which establish the terms and conditions of payment to be made to vendors by...