Online marketplaces have adopted new quality control mechanisms that can accommodate a flexible pool of providers. In the context of ride-hailing, we measure the effectiveness of these mechanisms, which include ratings, incentives, and behavioral nudges. Using telemetry data as an objective...

Using rich administrative tax data, we explore the effects of the introduction of online ridesharing platforms on entry, employment and earnings in the Taxi and Limousine Services industry. Ridesharing dramatically increased the pace of entry of workers into the industry. New entrants were more...

In early 2020, the novel coronavirus (COVID-19) spread to America and upended normal life for over a year. Using trip-level data on 17 million taxi rides taken in Chicago from 2018-2021, I explore how tipping patterns changed during the COVID-19 pandemic. I find that the average non-zero tip...

Price and quantity regulations, as well as statutory vehicle and driver standards, for the taxi and PHV sector have long been justified on grounds of imperfect information (OECD 2008). The nature of taxi markets in the pre-digital era was such that searching (finding and sorting through the...

Over the past two years, there has been a worldwide regulatory backlash against new smartphone-app-based Private Hire Vehicle (PHV) operators, with Uber probably being the most emblematic one. While a few regulatory clarifications can be justified, the vast majority of measures have been...