Rodríguez, Pablo Gutiérrez; Burguete, José Luis Vázquez - In: Theoretical and Applied Economics 02(531) (2009) 02(531), pp. 03-16
The development of the public service modernization seeks to facilitate services delivery to citizens, when and where they need them. For it, management and utilization of service quality have special relevancy. In this paper, we are trying to contribute for improving the relations between the...