Sivathaasan, Nadarajah; Ushantha, R. A. Chanaka; … - In: Asian Journal of Empirical Research 4 (2014) 7, pp. 381-396
The purpose of this study is to develop an instrument, determining dimensions of retail service quality with a specific focus on supermarket industry in Sri Lanka. This was by re-examining the RSQS (Retail Service Quality Scale) model, originally developed by Dabholkar, Thorpe and Rentz (1996)...