Hattke, Fabian; Hensel, David; Kalucza, Janne - In: Public Administration Review 80 (2019) 1, pp. 53-63
Although red tape has a long history in public administration research, the emotional consequences of bureaucratic … procedures for citizens have received little attention in the literature. Within the framework of behavioral public … administration, this article investigates how varying conditions of administrative delay, administrative burden, and rule …