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Beziehungsmarketing
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Keramati, Abbas
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International journal of electronic customer relationship management : IJECRM
209
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ECONIS (ZBW)
209
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1
Online consumer trust research and Maslow's hierarchy of needs
Bauman, Antonina A.
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 315-331
Persistent link: https://www.econbiz.de/10011989783
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2
Social customer relationship management, election and political campaign
Muhammad Anshari
;
Mohammad Nabil Almunawar
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 332-346
Persistent link: https://www.econbiz.de/10011989791
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3
Modelling CRM applications and its impact on relationship outcomes : a B2B relationship perspective
John, Waseem
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 347-362
Persistent link: https://www.econbiz.de/10011989792
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4
The values of BI-empowered customer service in telecom
Al-Zadjali, Mohamed
;
Al-Busaidi, Kamla Ali
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011989800
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5
Utilising social media to improve relationship quality : the case of the university library
Clark, Melissa N.
;
Bacon, Scott D.
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 384-410
Persistent link: https://www.econbiz.de/10011989802
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6
Customer relationship management practices affecting customer loyalty supporting small airline carriers in Ghana
Quaye, Daniel Marboye
;
Owusu-Mensah, Isaac
; …
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 411-435
Persistent link: https://www.econbiz.de/10011989804
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7
Exploring the factors influencing smartphone applications usage : a mixed method study
Zamani, Somayeh
;
Kazemi, Ali
;
Shahin, Arash
; …
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10011966904
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8
Influence of demographic variables : customers' perception about cross-selling and up-selling for eBanking
Gupta, Neha
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 126-141
Persistent link: https://www.econbiz.de/10011966907
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9
Factors affecting acceptance of the internet as a marketing intelligence tool among sales staff
Foroutan, Neda
;
Esfidani, Mohammad R.
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 142-157
Persistent link: https://www.econbiz.de/10011966913
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10
The influence of e-CRM capability and co-information sharing activity on product competitiveness and marketing performance of small and medium-sized enterprises
Ardyan, Elia
;
Sugiyarti, Gita
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 158-178
Persistent link: https://www.econbiz.de/10011966922
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