Albarq, Abbas N. - In: Administrative Sciences 13 (2023) 3, pp. 1-13
This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer … trust, and the mediating function of customer trust in the knowledge-loyalty and satisfaction-loyalty in the Saudi banking … relationship between knowledge, loyalty, and satisfaction. The study contributes to the literature by examining the factors that …