Milan, Sedláček; Petr, Suchánek; Jiří, Špalek; … - In: Review of Economic Perspectives 11 (2011) 4, pp. 195-222
This article analyzes perception of quality as a factor of performance of companies operating in the tourism industry. The introduction defines business performance and quality with a focus on tourism companies. A synthesis of findings from empirical studies conducted abroad follows, and is...