A. de Waal, Andre; Tan Akaraborworn, Chiraprapha - In: Measuring Business Excellence 17 (2013) 4, pp. 76-87
Purpose – Thai organizations are currently wrestling with the quality demands that are placed on them because of the approaching accession of Thailand into the ASEAN Economic Community. Thai managers are acutely aware that this will increase competitive pressures in their country, and are...