This article analyzes the diffusion process of the Total Quality Management (TQM) paradigm, and, more specifically, evaluates the diffusion process of the EFQM model, one of the most successful self-evaluation models for TQM all over the world. The work refers to the major level of dissemination...

Purpose – The purpose of this paper is to analyze the influence of the motivation to adopt International Standards Organization (ISO) 9001 on both the internalization of the standard, namely the active day-to-day use of its main underlying practices, and the benefits obtained from its...